Privacy policy

Information on the Protection of Your Personal Data in Accordance with Applicable UK Data Protection Law

DONKEY FIREWOOD LTD

The protection of your personal data is a high priority for DONKEY FIREWOOD LTD. We treat your data confidentially and in accordance with applicable data protection laws.

01

Data Controller

DONKEY FIREWOOD LTD
117 Tweedholm Avenue East
Walkerburn
EH43 6AP
Scotland

Company Registration Number: SC755868

Email: info@donkeyfirewoodltd.com
Telephone: +44 7456 072480

02

Collection and Processing of Personal Data

We process personal data only where this is necessary for the operation of our website, processing your orders or communicating with you.

This may include the following data:

First and last name
Billing and delivery address
Email address
Telephone number
Order and payment information
IP address
Browser and device information

03

Purpose of Data Processing

Your data is processed in particular for the following purposes:

Processing and fulfilling orders
Shipping and delivery of your goods
Customer service and communication
Providing and securing our website
Complying with legal obligations

Processing is carried out in accordance with the applicable data protection laws.

04

Payment Processing

For secure payment processing, we offer Bank Transfer (BACS). Payment information is processed solely for carrying out the payment and is only transmitted to the payment service providers required for this purpose.

05

Sharing of Personal Data

Your data is only shared where this is necessary for fulfilling the contract or due to legal obligations.

Delivery and shipping providers
Payment service providers
Hosting and IT service providers

06

Cookies

Our website uses cookies and similar technologies to ensure the functionality, security and user-friendliness of the website.

Shopping cart and checkout functions
Language settings
Security and session management
Website optimisation

You can manage or disable cookies at any time through your browser settings.

07

Storage Period

Personal data is only stored for as long as necessary to fulfil the relevant purpose, to comply with legal retention obligations or to protect legitimate interests.

08

Your Rights

You have, in particular, the following rights:

Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object to processing

To exercise your rights, please contact us at:

info@donkeyfirewoodltd.com

09

Data Security

To protect your personal data, we use appropriate technical and organisational security measures as well as SSL/TLS encryption.

10

Right to Complain

You have the right to lodge a complaint with the competent data protection supervisory authority regarding the processing of your personal data.

11

Contact